OnBase Support Services

PunzGroup Support Services is the ideal choice for companies looking to maximize the investment in their solution.
Increased contact with the PunzGroup Customer Care Team provides your team with the opportunity to master new
topics, get another set of eyes on important challenges, and find solutions quickly. Our dedicated support team will
continue to resolve issues, but with greater responsiveness and at a higher priority. We will also periodically evaluate
your system health and provide the training and tools your team needs to follow best practices and keep your system
running predictably. Being proactive with a Support Services package is a predictable expense designed to minimize risk and reduce any potential downtime of your mission-critical software.

Advantages

  • Predictable Expense: Controls IT costs
  • Embrace collaboration with Kiriworks
  • Implement strategic changes faster
  • Faster resolutions increases efficiency
  • Learn from our trained, certified and experienced team
  • Take advantage of guided discussion opportunities
  • Maximize use of OnBase system
  • Highest utilization of staff resources

Benefits

  • Faster SLA – 4 hour email / 1 hour phone
  • Phone Support/Remote Sessions for no charge
  • Initial Troubleshooting of customizations is included
  • Afterhours Work at standard professional services rates
  • Annual Health Checks at no additional charge
  • Unlimited Support – no barriers to unlimited support when you need it

PunzGroup Support Services is a robust support offering designed to compliment and assist your current in-house IT team. Increased contact with PunzGroup Customer Care provides your team with the opportunity for increased exposure to new industry topics, acquire another set of eyes on important changes/challenges, as well as the ability to expedite issues and troubleshoot more quickly. We will also periodically evaluate your system health and provide the training and tools your team needs to follow best practices and keep your system running predictably.